Last updated: 21 May 2009

About this Privacy Policy

Our privacy policy outlines how BizFileIt™ (BFI) manages personal information. It applies to all BFI customers and users. Updates of our privacy policy can be accessed by contacting us or via our website. This privacy statement covers the Website www.bizfileit.com. If you have questions or concerns regarding this statement, you should contact us at 1300 766 330 or email us at support@bizfileit.com.

National Privacy Principles and the Privacy Act

Effective from 21 December 2001, BFI is bound by the Privacy Act 1988. This Act sets out standards to be met when collecting, using, disclosing and handling personal information. BFI has always valued the privacy of personal information.

Our reasons for collecting personal information

We collect personal information to offer, provide, manage and administer the products and services we offer. We also collect personal information so we can identify and develop products and services that may interest you, conduct client satisfaction research, establish, develop, and administer associations and other arrangements with third party organisations in relation to the promotion, administration and use of our respective services and products. Information we may collect in relation to the above includes Company/Business Details, Contact Details and Payment Details.

Company/Business details may include your company name, address, website, email address, type of business and ABN.

Contact details may include your name, email address, telephone number and address.

Payment details may include credit card details and/or direct debit details.

We collect this information via telephone, email, correspondence and directly through our website. If you do not provide us with the information we request, BFI or those involved with providing the services or products, may not be able to provide the appropriate level or kind of service or product.

How we collect personal information

We usually collect personal information directly from you; however in some cases we may collect it indirectly from a third party.

As an example, an existing client may tell us about other persons wanting to benefit from our products or services. We may also collect information from our own representatives, advisors or through publicly available sources.

BFI and its parent company Structured Property Investments Pty Ltd is the sole owner of the information collected on www.bizfileit.com. BFI collects personally identifiable information from our users at several different points on our Website.

Registration

In order to use our Website, we request certain personally identifiable information from you on the registration forms. This includes requiring you to create a user name and password. During registration you are required to give contact information (such as user name and Email address). We use this information to contact you about the services on our sites in which you have expressed interest.

You may also have the option to provide a question and answer for security verification for lost user names and passwords and to provide other information (such as geographical location, business name and address and telephone number) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.

When you register and use our services, you may receive notifications detailing new features and/or product version releases for the services for which you have subscribed if and when they become available. Notifications will always be posted on this website. If we email you in relation to these notifications, out of respect for your privacy, we will provide you a way to opt-out of receiving further emails with every email we send you. Please see the “Choice/Opt-out” section below.

Subscriptions

If you subscribe for a service from us, we request certain personally identifiable information from you on our subscription form. You must provide contact information (such as user name, email address) and for a paid service, you must provide financial information (such as credit card number, expiration date).

We use this information for billing purposes, to record your subscription and provide the service. If we have trouble processing a subscription request, we will use this information to contact you.

Communications

BFI uses personally identifiable information for essential communications, such as confirmation Emails, accounts information, service support and service details. We may also use this information for notifying you of service feature updates and some promotional Emails.

Choice/Opt-out

If you do not wish to receive our Email notifications relating to service feature updates and promotional Emails, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at support@bizfileit.com. Or you can contact us by telephone on 1300 766330 to opt-out.

Agents/Service Providers

We disclose personal information to third parties who BFI believe are necessary to assist us in providing, managing and administering the products and services we provide and who require this information to help us.

We use other third parties such as a credit card processing company to bill you for services. We use Support Ticket facilities to assist you if you have questions while using our site or regarding your service or subscription. When you sign up for our bizfileit.com service, we will share your credit card details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for promotional or any other purpose.

Security of your personal information

Your personal information may be stored in hard copy files and documents, as electronic data, or in our software or IT systems. BFI has a policy to protect all personal information that we hold from misuse, loss, unauthorised access, alteration and disclosure. In this regard, we have a process of security, which includes:

• security measures for accessing our systems
• security measures controlling access to our office premises where records are kept
• confidentiality requirements on our staff and representatives
• policies on document storage security
• website protection measures

If you request us, we will provide you with access to the information we hold about you unless there is a reason not to which applies under the National Privacy Principals. Your right to access this information may be affected if:

• access would pose a serious threat to the life or health of any individual
• access would have an unreasonable impact on the privacy of others
• the information relates to commercially sensitive material
• access would be unlawful or denying access is required or authorised by law
• access would prejudice law enforcement activities relating to criminal activities and other breaches of law, public services and safety or security function.

If we do not provide you with access, we will tell you why and inform you of the reasons relied upon.

Legal

BFI has a duty to maintain the confidentiality of our clients affairs and your personal information. This duty of confidentiality applies at all times unless you consent for us to disclose information or we are compelled to do so by law. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Credit Card Transactions

We do not store your credit card details and we will take all reasonable steps to protect your personal information from misuse, loss or from unauthorized access, modification or disclosure. Credit card transactions with us are processed by a third party merchant provider. When using your credit card in transactions with us, your details are protected by a secure data encryption process through 128 bit (or higher) SSL encryption. This process is identified by a padlock symbol appearing on the page when submitting your details. BFI is compliant with the Payment Card Industry Data Security Standards (PCI DSS) in our dealings with your credit card data. You can view more information regarding PCI DSS by CLICKING HERE.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on our website. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use only session ID cookies and not persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We use cookies in the following ways:

When you register for any of our services, we use cookies to make it easier for you to navigate through and complete the registration process and forms.

When you login to the bizfileit.com secure vault and control panel, we use cookies to easily authorise your credentials as you navigate through our secure pages.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as our control panel area may be limited. The use of cookies by our service providers is not covered by our privacy policy. We do not have access or control over these cookies. This privacy policy covers the use of cookies by www.bizfileit.com only and not our service providers.

Links to Third Party Websites

Our website contains links to other sites. BFI is not responsible for the privacy practices of these sites. The terms and conditions set out in this privacy statement only covers the domain name of www.bizfileit.com. Users should read the privacy policies of any linked sites and make their own judgments in relation to acceptable privacy practices.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by making the change on the My Account page in the bizfileit.com Control Panel area or by emailing our Customer Support at support@bizfileit.com or by contacting us by telephone or postal mail at the contact information listed below.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our subscription page.

Where to contact us:
BizFileIt 24/75 Waterway Drive Coomera QLD 4209 AUSTRALIA
Telephone 1300 766330
Email: support@bizfileit.com

You can also find additional information relating to your privacy by visiting www.privacy.gov.au